Tuffill Verner Associates can offer consultancy and project management of all essential direct marketing services to ensure efficient, cost-effective mail order and direct marketing operational services.

In this section: Project Management, Customer Service and Research Strategy.

Project Management

Our project management service ranges from planning to implementation and management of direct marketing and mail order campaigns. New and existing marketing projects will be professionally executed. Project management of direct marketing services will include review, management of, and liaison with required suppliers including: mailing house, database, data capture, telemarketing, fulfilment, research, customer service and other specialists as and when required.

The TVA experienced team of professionals will help identify client requirements; source, obtain quotes and brief suppliers; and provide ongoing project management and liaison.

Customer Service

Direct Marketing needs a strong commitment to excellent customer service. TVA will help identify customer service requirements; develop customer service strategy and implement appropriate communication programmes, including: communication channels, communication schedule, the provision of copy and scripts.

Research strategy

TVA has a wealth of experience in market research. We offer a professional evaluation of research requirements; formulate and, if required, implement and manage the agreed research strategy.

A typical research project will include the strategic review, followed by the production, design, and copywriting of questionnaires (for print, telephone, electronic media). If required, we source, obtain quotes, and brief research bureaux, specify analysis and report requirements and provide ongoing liaison and general project management.

For more information please contact us.